Quick answers about courses, certificates, accounts and refunds. Search or browse by topic.
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About VisPro Learn
General
VisPro Learn is an online learning platform that offers self-paced, video-based training with assessments and completion certificates. You can learn from any device, at any time, without attending a classroom.
VisPro Learn is open to individual learners as well as companies that want to train their teams. Individuals can purchase trainings directly, and organizations can enrol employees in one or more trainings.
Yes. After purchase, or when your company enrols you, you will receive an email invitation to sign up. Once registered, you can log in and access your trainings from your learner portal.
Yes. You can explore the full list of available trainings on our Trainings page before creating an account or making a purchase.
You can email us at solutions@visprolearn.com or use our Contact Us page. Please include your registered email address and course name so we can help you faster.
We only collect the information needed to provide your training and manage your account. See our Privacy Policy for details on how your data is collected, used, and protected.
Student Support
Account
You can email your instructor directly at solutions@visprolearn.com or utilize the training discussion board.
Training is in audio visual format. You need to watch all the videos.
Mainly trainings are offered in English language only. However few trainings are offered in Spanish & French Languages too. You can browse training sections to get updated list of provided trainings.
Online trainings provide unparalleled convenience and flexibility. You can take the training anytime and anywhere; on any device you own.
Trainee must have basic understandings of English language. Trainee must have a computer/mobile/tablet along with stable internet connection to attempt the training. Trainee must be familiar with basic use of computer.
Conceptual understanding from video lectures will be examined by an exam (where applicable) (multiple choice, true/false etc). You need to watch all the videos to complete the course.
Full refund before the course is attempted. No refund will be processed if a candidate has started a course. See our Refund Policy for full details.
This training is completely self-paced, so you can begin at any time and set your own pace. Training duration is 30 days from signup/assigned date.
Soft copy of test results (if applicable) will be emailed right after test submission. You can always access your current and previous results from your portal using your credentials.
Course completion/qualification certificates will be awarded to qualifying trainees right after course completion or exam submission through email. Trainees can download and print it later from their respective portals. See our Certificate Policy for details.
On purchase, or if company enrols you in a training, you will receive an email invitation to signup on the portal. Upon login you can access assigned/purchased trainings from the My Courses/Trainings tab. You can access the trainings from any device with a live Internet connection. The training will work on a desktop, laptop, tablet, and smartphone.
Exam / Quiz will be combination of Multiple Choice, True/False, Fill in the blanks or Subjective Questions.
Account & Technical
Account
Click "Forgot Password" on the login page and enter your registered email address. If you do not receive the password reset email, check your spam or junk folder.
Check your spam or junk folder first. If the invitation is not there, contact support with your name and registered email address so we can help you access your account.
VisPro Learn is designed to work on modern versions of Chrome, Edge, Firefox, and Safari across desktop computers, laptops, tablets, and smartphones. A stable internet connection is recommended for the best learning experience.
Check your internet connection and refresh the page. You can also try another supported browser or clear your browser cache. If the issue persists, contact support with your registered email address, course name, and a description of the problem.
Your learning progress may be saved automatically, depending on the course and platform settings. When you return, open your course to check whether you can resume where you left off. Your course access must remain active.
Check your account profile or settings to see whether you can update your details directly. If the information cannot be changed from your account, contact support for assistance.
You can sign in from a supported device using your account credentials. However, your account is intended for your own use, and you should not share your login details with others.
Exams & Certificates
Exams
The required passing score depends on the course. Review the course details or exam instructions before starting to confirm the passing requirements.
Retake eligibility and the number of permitted attempts depend on the course. Check the exam instructions or contact support for clarification about your available attempts.
Certificate eligibility depends on the course requirements. If your course includes a certificate, you may need to complete the required training and pass the assessment before it becomes available. Check your course details for the specific requirements.
Employers and auditors can check certificate details through our certificate verification page, where verification information is available.
Contact support with your registered email address, course name, and the correct spelling of your name. Our team will review your request and advise whether the certificate can be corrected and reissued.
If a certificate has been issued for your course, check your learner portal for an option to view or download it. If you cannot find your certificate, contact support for assistance.
Exam time limits vary by course. Review the exam instructions before starting to confirm whether a time limit applies.
Payments & Teams
Billing
The payment methods available for your purchase are displayed at checkout. Available options may vary depending on the transaction and payment provider.
Check your registered email address for your purchase confirmation after payment. If you require a business invoice or need help locating your payment record, contact support with your order details.
Yes, company training arrangements can be discussed for teams that need to enrol multiple employees. Contact us to discuss your requirements, available training options, and team access.
Course access extensions depend on the applicable course terms and availability. Contact support with your registered email address and course name to ask whether an extension is possible.
Course enrolments may be assigned to a specific learner and might not be transferable. Contact support before making any changes to confirm whether a transfer is permitted for your course.